Martin Gibney - Microsoft Teams

Microsoft have recently announced the rollout of PSTN reports in Teams. I have noticed this in a number of tenancies this week and gives some nice information. To access these reports, simply open the TAC (Teams Admin Center) and go to Analytics & Reports > Usage Reports  then when in here click on View Reports  and select PSTN Reports Select the report you want (PSTN Usage) and the Date Range  and click Run Report . This gives us a nice graph of usage and under this is a full detailed breakdown of calls broken down by Calling Plan  and Direct Routing, so click on the section you require. You can now Export to Excel  using the icon in the upper right corner. I think this will be a very good feature for customers to view CDR data very easily.

I had an issue today whereby a customer reported that users on conference calls were complaining that their calls were dropping. I checked the Teams logs and could not see any pattern, sometimes short and sometimes long calls. All other calls didn't seem to have any issues that were being reported. We contacted the ITSP and they advised: "ITSP has a 60 second RTP timeout, this has always been the case. It's typically used to make sure the call is still active otherwise there could be a lot of invalid or fraudulent calls. Typically when your muting a call, a PBX/Skype system will play a white noise in the background to make sure the call remains active. This seems not to be happening here and unfortunately it's beyond our control.” So after a quick email to an ever helpful FAE in AudioCodes he advised to change the simple setting in the ITSP IP Profile: Generate RTP = Until RTP Detected A quick save then I was able to make a test call of over 15 m